Privacy Policy

1. Information We Collect

We collect information you provide when creating an account, including your name, email address, and business details. We also collect data about your customers that you enter into the platform, transaction data, and usage analytics.

2. How We Use Your Information

We use your information to provide and improve the Cultcha platform, process transactions, send transactional emails (receipts, invoices, membership notifications), and communicate important service updates.

3. Data Storage

Your data is stored securely on servers located in Australia. We use industry-standard encryption for data in transit and at rest. Passwords are hashed using bcrypt and never stored in plain text.

4. Third-Party Services

We use the following third-party services to operate Cultcha:

• Stripe — Payment processing and terminal management
• Brevo — Transactional email delivery
• DigitalOcean — Hosting and file storage

Each service has its own privacy policy governing how they handle data.

5. Data Retention

We retain your data for as long as your account is active. If you request account deletion, we will remove your personal data within 30 days, except where we are required by law to retain it.

6. Your Rights

Under the Australian Privacy Act, you have the right to access, correct, or request deletion of your personal information. Contact us at [email protected] to exercise these rights.

7. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies or advertising cookies.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes via email or a notice on the platform.

9. Contact

For privacy-related questions, contact us at [email protected] or visit our contact page.